@import url('https://fonts.googleapis.com/css2?family=Fraunces:opsz,wght@9..144,500..700&family=Public+Sans:wght@400;500;600;700&family=IBM+Plex+Mono:wght@400;500&display=swap');

:root{
  --bg:#F5F6F8;
  --surface:#FFFFFF;
  --surface-2:#EEF1F5;
  --ink:#1A2233;
  --muted:#5B6472;
  --border:#DDE1E7;
  --navy:#1F3A5F;
  --navy-2:#2E5286;
  --sidebar:#172338;
  --sidebar-hover:#213052;
  --sidebar-active:#2A3D66;
  --sidebar-ink:#E7ECF5;
  --sidebar-muted:#8FA0C2;
  --gold:#C79A4E;
  --gold-ink:#5B4319;
  --good:#3F7D58;
  --shadow: 0 1px 2px rgba(23,35,56,.05), 0 8px 24px rgba(23,35,56,.06);
}

*{box-sizing:border-box}
html,body{height:100%}
body{
  margin:0;
  background:var(--bg);
  color:var(--ink);
  font-family:'Public Sans',system-ui,-apple-system,sans-serif;
  line-height:1.5;
}
.mono{font-family:'IBM Plex Mono',monospace}
button{font-family:inherit}
[hidden]{display:none!important}

/* ---------- login ---------- */
.tela-login{
  min-height:100vh;
  display:flex;align-items:center;justify-content:center;
  padding:24px;
}
.cartao-login{
  width:100%;max-width:360px;
  background:var(--surface);
  border:1px solid var(--border);
  border-radius:14px;
  box-shadow:var(--shadow);
  padding:32px 28px;
  display:flex;flex-direction:column;gap:14px;
}
.marca-login{display:flex;align-items:center;gap:10px;margin-bottom:4px}
.marca-selo{
  width:30px;height:30px;border-radius:8px;background:var(--navy);
  color:#fff;display:flex;align-items:center;justify-content:center;
  font-family:'Fraunces',serif;font-weight:700;font-size:.92rem;flex:none;
}
.marca-nome{font-family:'Fraunces',serif;font-weight:600;font-size:1.15rem}
.login-sub{color:var(--muted);font-size:.9rem;margin:0 0 6px}
.cartao-login label{display:flex;flex-direction:column;gap:6px;font-size:.85rem;color:var(--muted)}
.cartao-login input{
  font:inherit;font-size:.95rem;padding:10px 12px;
  border:1px solid var(--border);border-radius:8px;
  background:var(--surface);color:var(--ink);
}
.cartao-login input:focus{outline:2px solid var(--gold);outline-offset:1px;border-color:var(--gold)}
.cartao-login button{
  margin-top:8px;padding:11px;border:none;border-radius:8px;
  background:var(--navy);color:#fff;font-weight:600;font-size:.95rem;
  cursor:pointer;transition:background .15s;
}
.cartao-login button:hover{background:var(--navy-2)}
.login-erro{color:#B23A3A;font-size:.85rem;margin:0}

/* ---------- shell ---------- */
.app{display:flex;height:100vh;overflow:hidden}

.painel-lateral{
  width:320px;flex:none;
  background:var(--sidebar);color:var(--sidebar-ink);
  display:flex;flex-direction:column;
}
.marca{display:flex;align-items:center;gap:10px;padding:18px 18px 14px}
.marca .marca-nome{color:#fff}

.abas-status{display:flex;gap:2px;padding:0 14px 10px}
.aba-status{
  flex:1;padding:8px 10px;border:none;border-radius:8px;
  background:transparent;color:var(--sidebar-muted);font-size:.82rem;font-weight:500;
  cursor:pointer;transition:background .15s,color .15s;
}
.aba-status:hover{background:var(--sidebar-hover)}
.aba-status.ativa{background:var(--sidebar-active);color:#fff}

.lista-conversas{list-style:none;margin:0;padding:4px 8px;overflow-y:auto;flex:1}
.lista-vazia{color:var(--sidebar-muted);font-size:.85rem;padding:0 18px;margin-top:8px}

.item-conversa{
  display:block;width:100%;text-align:left;border:none;background:transparent;
  color:inherit;padding:11px 10px;border-radius:10px;cursor:pointer;margin-bottom:2px;
  transition:background .15s;
}
.item-conversa:hover{background:var(--sidebar-hover)}
.item-conversa.selecionada{background:var(--sidebar-active)}
.item-linha1{display:flex;justify-content:space-between;align-items:baseline;gap:8px}
.item-nome{font-weight:600;font-size:.92rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item-hora{font-size:.7rem;color:var(--sidebar-muted);flex:none}
.item-linha2{display:flex;align-items:center;gap:6px;margin-top:3px}
.item-preview{
  font-size:.82rem;color:var(--sidebar-muted);
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
}
.ponto-pendente{width:7px;height:7px;border-radius:50%;background:var(--gold);flex:none}

.rodape-lateral{
  padding:14px 18px;border-top:1px solid rgba(255,255,255,.08);
  display:flex;align-items:center;justify-content:space-between;
  font-size:.82rem;color:var(--sidebar-muted);
}
.rodape-acoes{display:flex;gap:14px}
.link-sair{background:none;border:none;color:var(--sidebar-muted);cursor:pointer;font-size:.82rem;padding:0}
.link-sair:hover{color:#fff}

/* ---------- modal base de conhecimento ---------- */
.modal-fundo{
  position:fixed;inset:0;background:rgba(23,35,56,.5);
  display:flex;align-items:center;justify-content:center;z-index:50;padding:24px;
}
.modal-caixa{
  width:100%;max-width:640px;max-height:85vh;overflow-y:auto;
  background:var(--surface);border-radius:14px;box-shadow:var(--shadow);
  padding:28px;display:flex;flex-direction:column;gap:16px;
}
.modal-cabecalho{display:flex;align-items:center;justify-content:space-between}
.modal-cabecalho h2{font-family:'Fraunces',serif;font-size:1.3rem;margin:0}
.modal-dica{color:var(--muted);font-size:.88rem;margin:0}

.lista-base-documentos{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.item-base-documento{
  display:flex;align-items:center;justify-content:space-between;gap:12px;
  padding:10px 14px;border:1px solid var(--border);border-radius:10px;background:var(--surface-2);
}
.item-base-info{display:flex;flex-direction:column;gap:2px}
.item-base-titulo{font-weight:600;font-size:.9rem}
.item-base-meta{font-size:.76rem;color:var(--muted)}
.item-base-remover{
  background:none;border:none;color:#B23A3A;cursor:pointer;font-size:.82rem;
}

.base-formularios{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media (max-width:600px){.base-formularios{grid-template-columns:1fr}}
.base-form-bloco{
  border:1px solid var(--border);border-radius:10px;padding:14px;
  display:flex;flex-direction:column;gap:8px;
}
.base-form-bloco h3{font-size:.88rem;margin:0}
.base-form-bloco input[type=text],.base-form-bloco textarea{
  font:inherit;font-size:.85rem;padding:8px 10px;border:1px solid var(--border);border-radius:8px;resize:vertical;
}
.base-form-bloco button{
  padding:8px;border:none;border-radius:8px;background:var(--navy);color:#fff;
  font-weight:600;font-size:.85rem;cursor:pointer;
}
.base-status{font-size:.78rem;color:var(--muted);margin:0;min-height:1em}

/* ---------- main ---------- */
.painel-principal{flex:1;display:flex;flex-direction:column;min-width:0}

.vazio-conversa{
  flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;
  gap:8px;color:var(--muted);text-align:center;padding:24px;
}
.vazio-marca{font-family:'Fraunces',serif;font-size:1.3rem;color:var(--navy);font-weight:600}

.conversa-ativa{flex:1;display:flex;flex-direction:column;min-height:0}

.cabecalho-conversa{
  display:flex;align-items:flex-start;justify-content:space-between;gap:16px;
  padding:16px 24px;border-bottom:1px solid var(--border);background:var(--surface);
  flex-wrap:wrap;
}
.cabecalho-conversa h1{
  font-family:'Fraunces',serif;font-size:1.15rem;font-weight:600;margin:0;
}
.contato-telefone{color:var(--muted);font-size:.82rem}
.contato-atendente{color:var(--navy-2);font-size:.78rem;margin-left:10px}
.cabecalho-acoes{display:flex;align-items:center;gap:8px;flex-wrap:wrap}

.etiquetas-conversa{display:flex;gap:6px;flex-wrap:wrap}
.etiqueta-pill{
  font-size:.72rem;padding:3px 10px;border-radius:100px;font-weight:500;
  background:var(--gold);color:var(--gold-ink);cursor:pointer;border:none;
}

.popover-etiqueta{position:relative}
.painel-etiqueta{
  position:absolute;top:calc(100% + 6px);right:0;z-index:10;
  width:200px;background:var(--surface);border:1px solid var(--border);
  border-radius:10px;box-shadow:var(--shadow);padding:8px;
}
.opcoes-etiqueta{list-style:none;margin:0;padding:0;max-height:160px;overflow-y:auto}
.opcao-etiqueta{
  display:flex;align-items:center;gap:8px;padding:6px 8px;border-radius:6px;
  cursor:pointer;font-size:.85rem;
}
.opcao-etiqueta:hover{background:var(--surface-2)}
.opcao-etiqueta .bolinha-cor{width:9px;height:9px;border-radius:50%;flex:none}
.opcao-etiqueta.marcada{font-weight:600}
#form-etiqueta-nova{border-top:1px solid var(--border);margin-top:6px;padding-top:6px}
#campo-etiqueta-nova{
  width:100%;border:1px solid var(--border);border-radius:6px;
  padding:6px 8px;font:inherit;font-size:.83rem;
}
#campo-etiqueta-nova:focus{outline:2px solid var(--gold);outline-offset:1px;border-color:var(--gold)}

.botao-secundario{
  font-size:.82rem;padding:7px 13px;border-radius:8px;
  border:1px solid var(--border);background:var(--surface);color:var(--ink);
  cursor:pointer;transition:border-color .15s,background .15s;
}
.botao-secundario:hover{border-color:var(--navy);background:var(--surface-2)}

.lista-mensagens{
  flex:1;overflow-y:auto;padding:20px 24px;display:flex;flex-direction:column;gap:10px;
}
.bolha{
  max-width:60%;padding:10px 14px;border-radius:14px;font-size:.92rem;line-height:1.45;
  animation:surgir .15s ease-out;
}
@keyframes surgir{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.bolha-entrada{
  align-self:flex-start;background:var(--surface);border:1px solid var(--border);
  border-bottom-left-radius:4px;
}
.bolha-saida{
  align-self:flex-end;background:var(--navy);color:#fff;
  border-bottom-right-radius:4px;
}
.bolha-hora{display:block;font-size:.68rem;margin-top:4px;opacity:.65}
.bolha-pendente{opacity:.6}

.form-responder{
  display:flex;gap:10px;align-items:flex-end;
  padding:14px 24px;border-top:1px solid var(--border);background:var(--surface);
}
.form-responder textarea{
  flex:1;resize:none;font:inherit;font-size:.92rem;padding:10px 14px;
  border:1px solid var(--border);border-radius:10px;max-height:120px;
}
.form-responder textarea:focus{outline:2px solid var(--gold);outline-offset:1px;border-color:var(--gold)}
.form-responder button{
  padding:10px 18px;border:none;border-radius:10px;background:var(--navy);
  color:#fff;font-weight:600;font-size:.9rem;cursor:pointer;transition:background .15s;
}
.form-responder button:hover{background:var(--navy-2)}
.form-responder button:disabled{opacity:.5;cursor:default}

@media (max-width:760px){
  .painel-lateral{width:100%;position:absolute;inset:0;z-index:2}
  .app.conversa-selecionada .painel-lateral{display:none}
  .painel-principal{width:100%}
}